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Shegarf Limited Warranty Service Details 1. DEFINITIONS o “Customer” Or “You” shall mean the end-user or the purchaser of the Shegarf products. o “Product” shall mean Shegarf branded hardware, including peripherals or consumable items (such as Printer Cartridge) – or software, which are delivered with the Product in the factory packaging. o “Software” shall mean a Software program that is pre-installed on the Product or delivered with the Product in the factory packaging. o “Warranty” shall mean the warranty applicable by law in the country of purchase of the Product or the contractual warranty you are entitled to as a result of the purchase of the Product. o “Warranty Period” shall mean the period during which you are entitled to the application of the Warranty on the Product. The Warranty Period starts from the date of purchase or delivery of the Product to the customer depending on the method of purchase. o “Service & Support” shall mean the Shegarf technical assistance and service provided by its technicians or technical representatives and the Shegarf call center that is accessible to you. o “Warranty & Service Sheet” shall mean the document supplied in the factory packaging ( or with the sales Contract) on which you will find the Warranty Period and the level of service you are entitled to on the Product purchased as well as the contact information to contact Service & Support centers
2. WARRANTY COVERAGE
Specifically for batteries
and printer Cartridge:
Specifically for Liquid
Crystal Display (“LCD”) screens:
Type 1: A full pixel is always visible on the screen, resulting in a white point. Type 2: A full pixel does never illuminate at all, resulting in a dark point. Type 3: One or two sub-pixels are always switched on or switched off, resulting in a pixel of one of the basic colors (red, green, blue, cyan, and magenta, yellow). Or a continuously blinking pixel occurs. Faulty Cluster 1: Within a field of 5x5 pixels there are several malfunctions of Type 1 or Type 2. Faulty Cluster 2: Within a field of 5x5 pixels there are several malfunctions of Type 3. Whenever this is reasonable and at the sole discretion of Shegarf or when this is mandatory by national consumer legislation of the Country, Shegarf may limit or extend the Warranty Period on the Product. If your monitor’s documentation defines a different pixel policy, then this overrules the pixel policy described in this Limited Warranty. Whenever this is reasonable and at the sole discretion of Shegarf or when this is mandatory by national consumer legislation of the Country of purchase, Shegarf may limit or extend the Warranty Period on the Product. If the Customer requests Service & Support in another country than the Country of purchase and/or when the Warranty Period on the Product is finished, Service & Support if available in the other country will be invoiced to the Consumer. 3. WARRANTY EXCLUSIONS This Warranty does not apply when: o Product is out of warranty period and not upgraded o Defective accessories, consumable items and/or peripherals have not been delivered in the factory packaging of the Product or have been purchased separately from the Product. o Problems that caused by hardware or software which has not been delivered in the factory packaging of the Product. o The original identification marks have been altered or removed from the Product. o Defects or failures due to accident, neglect or misuse, failure of or defect in electrical power, external electrical circuitry, unusual physical or electrical stress, air conditioning or environmental controls, the effects of weather influences; the use of items not provided by Shegarf. o Defects caused by a virus or another pre-programmed device (that were not provided by us) with similar effect. o If the Customer has forgotten, lost or removed any password (including BIOS password) which limit him from having access to some parts of the Product. o If the Customer, any third party to Shegarf or any third party to its authorized service provider has modified, adjusted, repaired, serviced or installed the Product. o The use or installation of the Product that are not in compliance with Shegarf’s documentation. o If the Product defect is due to any reason which in Shegarf’s sole discretion is not a result of a defect in material or workmanship; or the Customer has not followed all procedures set out in this Limited Warranty. 4. LIMITATION OF LIABILITY Shegarf’s liability hereunder is limited to the repair of the Product or the replacement thereof. In particular, Shegarf shall not be liable to replace or repair the Product if the Warranty is not applicable due to the reasons set out in section 3. In any event, Shegarf shall in no circumstances be liable for any other costs, charges, expenses, loss or damage of any nature whatsoever: direct or indirect, consequential or incidental, including but not limited to loss of business profits or any other commercial damages, loss of data, arising out of the use of the Product or of the presence of a virus (or pre-programmed device with a similar effect) on the Product or of the Service & Support intervention. Save with regard to death or personal injury caused by the negligence of Shegarf, its employees or service provider, this limited liability represents Shegarf’s entire liability with respect to the Product and with respect to goods or services supplied herein and Shegarf shall have no other obligation, duty, or liability whatsoever in contract, tort (including liability for negligence) or otherwise to the Customer. However, this limitation of liability does not in any way affect or limits the Customer's statutory rights under the national legislation governing the sale of consumer goods in the Country. Shegarf shall not be liable for any failure or delay in performance due to any cause beyond its control. Such circumstances include, but are not limited to, interrupted telephone service, airport closures that interrupt parts delivery, acts of god, weather conditions, labor strikes, and the inability to contact you to confirm scheduling. 5. WARRANTY UPGRADES Depending on the Country of purchase, it may be possible to purchase an Extended Warranty, up to 3 Year. Please contact the store where you purchased your Product for more details. If you have purchased such an Extended Warranty, the general conditions applicable to this Extended Warranty will prevail over this Warranty. 6. DATA BACKUP REQUIREMENT Repair of Product may involve the re-formatting of the Hard Disk Drive ('HDD' or Storage) and consequently the loss of data stored on the HDD. Shegarf strongly advises the making of regular backup copies on media (Disk CD, Flash Memory, etc. in you CloniZER application) of any documents, data, files and/or software stored on your Product. You will be responsible for backing up data stored in the Product prior to contacting Shegarf call centre and receiving Service & Support from Shegarf 7. HOW TO OBTAIN SHEGARF WARRANTY SERVICE & SUPPORT In the unlikely event of a Product incident, Shegarf recommends, you to contact the relevant Shegarf call Center in the Country using the “Contact Information” as set out in the Warranty & Service Sheet, and have the following information available: o The serial number of the Product, which can be found on the back or bottom of Product and is preceded by S/N. This serial number is essential for providing the necessary service and MUST therefore be included in all correspondence with Shegarf. o The original proof of purchase of the Product. o Details of any software or hardware modifications made to the Product. o Assure that the problem is not caused by third party hardware or software. o Exact description of all failure messages. o If contact is made by phone, you should be in front of Your Product and this is turned on (if possible). A Shegarf technician will provide Service & Support to diagnose and if possible to correct the defect over the telephone. If the failure cannot be resolved by telephone support, Shegarf will repair the Product as per the applicable service level to the Product. A procedure will be agreed upon between you and the technician. Before any repair is carried out you have to make sure that: o You have made backup copy of the data stored on Your Product (if possible and otherwise inform us) o All non-Shegarf hardware components are removed from the Product. Shegarf reserves the right to charge parts and labor if Shegarf discovers no defect or problem in the Product or if the Customer has not complied with one of the conditions set out in this section. 8. SERVICE & SUPPORT INTERVENTION Shegarf cannot be held responsible for any loss or damage to the Product in total or in part, when it has been sent to Shegarf by the Customer without complying with the procedures defined in section 7Repair of the Product may involve the re-formatting of the HDD and consequently the loss of data stored on the HDD. Therefore you must comply with the terms of section 7 above. 9. SERVICE LEVELS Performance of Service & Support will be of a different level, depending on the Product. You will find the level of Service that is applicable to Your Product on the Warranty & Service Sheet that can be found in the factory packaging. Please note that the Extended Warranty purchased by you can modify the service level defined on the Warranty & Service Sheet. Regardless of the applicable service level, you have to follow the Service & Support intervention procedure defined in section 8 above. The description of each service level is as follows: 1) Carry-In a) The Customer packages the complete Product securely in the factory or equivalent packaging; b) The Customer encloses a copy of the original proof of purchase (sales invoice) and any other relevant sales documentation; c) The Customer encloses a detailed description of the problem with the Product; d) The Customer delivers the complete package to the store where the Product was purchased or to a Shegarf authorized service location in the vicinity of the Customer’s residence. e) Costs of further transport, repair or replacement of defective parts and labor will be borne by Shegarf. 2) Pick-up, Repair & Return ("PURR") a) The Customer packages the complete Product securely in the factory or equivalent packaging; b) The Customer encloses a copy of the original proof of purchase (sales invoice) and any other relevant sales documentation; c) The Customer encloses a detailed description of the problem with the Product; d) An appointment Will be made by Shegarf or any authorized representative with the Customer For the collection and return of the Product at the agreed location; e) Costs of transport, repair or replacement of defective parts and labor will be borne by Shegarf f) If product is out of warranty period (described in section 3) all costs including Costs of transport will be invoiced to the Consumer. 3) On-site a) An appointment for the repair intervention will be agreed upon between Shegarf and the Customer; b) The Customer will produce the proof of purchase of the Product to the technical representative who will attend the appointment; c) Costs of travel, repair or replacement of defective parts and labor will be borne by Shegarf. If the Product cannot be serviced at the agreed location, the technical representative may decide to take the Product with him and return it after repair has been performed. 4) Exchange This procedure is complementary to the above mentioned service levels. Components that can be replaced without the use of a tool are called “Customer Replaceable Items”. In the event that, according to the Shegarf Service & Support technician, the problem is caused by a Customer Replaceable Item, the technician may decide to send the item in replacement to the Customer by registered mail return (receipt requested) with a note explaining the procedure for the return the defective Customer replaceable Item. Shegarf reserves the right to request a credit card reference and may invoice the Customer if the defective Customer Replaceable Item that is not returned to Shegarf within 15 days after receipt by Customer of the item in replacement. 10. TRANSFER OF WARRANTY In case of change of ownership of the Product, this Warranty is transferable with the Product. Important: The new end-user will be entitled to the application of the remainder of the Warranty Period on the Product transferred under two cumulative conditions: • The new end-user must be in possession of the original proof of purchase of the Product • Details on the Product’s change of ownership must be sent to Shegarf at the address reproduced in the Warranty & Service Sheet. 11. OUT OF WARANTY SUPPORT INFORMATION If you own Shegarf products that are no longer covered by standard Shegarf warranty or extended service plans, you can still get outstanding Shegarf tech-support for up to 10 years. Simply call nearest call center and our Total Care support technicians will offer you: o Technical supports via phone line. o One-hour e-mail response to any question ( in working hours) o Possible Repair option in our after sales department
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